Refund policy

Last updated: August 17, 2026

We want you to be confident in your Vesta purchase. This policy applies to products purchased directly from vesta-brands.com.

Return Window

You may request a return within 30 days after the carrier confirms delivery. To be eligible, the item must be unused, unworn and in the condition received, with its original packaging and any included accessories. Proof of purchase is required.

Items returned without approval, items showing wear or damage not caused by Vesta, and products not purchased from vesta-brands.com may be refused. This policy does not limit any non-waivable rights under applicable consumer law.

Start a Return

  1. Email support@vesta-brands.com within 30 days after delivery.
  2. Include your order number, the item and reason. For a defective, damaged or incorrect item, include clear photos.
  3. Wait for approval and return instructions before shipping anything.

Approved U.S. returns are processed through our authorized logistics partner warehouse in California. We provide the exact return address and instructions after approval. Do not send returns to our Wyoming registration address, Foshan office or the sender address shown on the parcel. Unauthorized returns may be delayed, refused or lost.

Return Shipping Costs

  • If an item is defective, damaged in transit or incorrect, Vesta will provide or reimburse reasonable return shipping and arrange a replacement or refund.
  • For a change-of-mind return or an incorrectly selected size or product, the customer is responsible for return shipping.
  • Original shipping charges and import duties or taxes are non-refundable unless the return results from our error or applicable law requires otherwise.

Use a trackable method and keep the receipt. Vesta is not responsible for a customer-arranged return lost before it reaches the authorized facility.

Inspection and Refunds

We notify you after the approved return is received and inspected. If approved, the refund is issued to the original payment method within 10 business days. Your bank or card issuer may need additional time to post the credit. If more than 15 business days have passed since we confirmed approval, contact us.

Exchanges

For the fastest exchange, request a return for the original item and place a new order after approval. For a defective, damaged or incorrect item, contact us before placing a replacement order.

Order Cancellations

Contact us as soon as possible. We will try to cancel the order before processing or shipment, but cancellation is not guaranteed once fulfillment has begun.

Contact

Vesta Brands LLC
Email: support@vesta-brands.com
Phone: +1 312 217 5447
Support hours: Monday–Friday, 9:00 AM–5:00 PM Pacific Time
Legal registration and correspondence address: 5830 E 2nd St Ste 7000, Casper, WY 82609, United States