Shipping policy
Last updated: August 17, 2026
Vesta Brands LLC is the seller for purchases made on vesta-brands.com. Orders are manufactured and fulfilled with our partners in Guangdong, China.
Order Processing
Orders are normally processed within 1–2 business days, Monday through Friday, excluding holidays. Processing includes payment verification, product inspection, packing and transfer to the carrier. Orders placed on weekends or holidays begin processing on the next business day.
United States Delivery
For the contiguous United States, estimated delivery is 5–9 business days total, including 1–2 business days of processing. Most orders arrive within this window, but this is not guaranteed.
For Alaska, Hawaii, U.S. territories, APO/FPO addresses and remote destinations, allow an additional 3–7 business days. Availability may depend on the carrier and product.
U.S. Shipping Rates
- Orders of $60 or more: free standard shipping
- Orders below $60: $4.99 standard shipping
Any optional expedited service and its price will be shown at checkout when available.
International Delivery
International orders are normally processed in 1–2 business days and then take approximately 10–15 business days in transit. Availability, carrier options and shipping charges are shown at checkout.
International customers are responsible for import duties, taxes, brokerage fees and customs requirements unless checkout expressly states that they are included. Customs processing can delay delivery and is outside our direct control.
Tracking and Split Shipments
When an order ships, we send tracking information to the email used at checkout. Tracking may take 24–72 hours to show the first carrier scan. An order may arrive in more than one package, each with a separate tracking number.
Address Changes
Please review your address before ordering. Contact us as soon as possible if a correction is needed. We cannot guarantee an address change after processing begins.
Delays, Loss and Damage
Delivery dates are estimates, not guarantees. Carriers, customs, severe weather, peak periods, security checks and other events outside our reasonable control may cause delays.
If tracking has not updated for 7 business days, shows delivery but you cannot locate the package, or the parcel arrives damaged, contact us promptly. Include your order number and, for damage, clear photographs. We will investigate and provide an appropriate resolution under applicable law and our policies.
Contact
Email support@vesta-brands.com or call +1 312 217 5447, Monday–Friday, 9:00 AM–5:00 PM Pacific Time. We aim to respond to email within 1 business day.