FAQ
Frequently Asked Questions
Where is Vesta based?
Vesta Brands LLC is the seller and contracting entity for purchases made on vesta-brands.com. The company is registered in Wyoming, United States. The Wyoming address is used for legal registration and business correspondence only; it is not a retail store, operating office, fulfillment warehouse or return address. Our day-to-day operations and customer support team are based in Foshan, Guangdong, China.
Where are Vesta products made and shipped from?
Our products are manufactured and inspected with our partners in Guangdong, China. Orders ship from our Foshan warehouse in Guangdong, China.
How long does delivery take?
Orders are normally processed in 2 business days. Delivery to the contiguous United States is estimated at 5–9 business days total, including processing. For Alaska, Hawaii, U.S. territories, APO/FPO addresses and remote destinations, allow an additional 3–7 business days. After dispatch, estimated transit is 3–5 business days to the United Kingdom, 3–10 to Canada and Australia, 4–7 to New Zealand, and 4–8 to Japan. Including processing, estimated totals are 5–7, 5–12, 6–9 and 6–10 business days respectively. Business days are Monday through Friday, excluding applicable public holidays. Shipping availability is shown at checkout.
Delivery dates are estimates rather than guarantees. Carrier delays, customs, severe weather, peak periods and address issues may affect arrival times.
How much is shipping?
Standard shipping within the United States is free on orders of $60 or more. A $4.99 standard shipping charge applies to orders below $60. International rates and any available expedited options are shown at checkout.
Are import duties and taxes included?
For orders delivered to the United States, Canada, Australia, New Zealand, the United Kingdom and Japan, Vesta covers import duties, import taxes and customs clearance fees. You do not need to pay additional import charges when your parcel arrives. If a carrier requests an import payment, contact support@vesta-brands.com before paying so we can resolve it. Any applicable sales taxes collected at checkout are shown before you place your order. Customs processing may still affect delivery times.
How do I track my order?
We email tracking information when your order ships. Tracking may take 24–72 hours to show the first carrier scan. If tracking has not updated for 7 business days, contact support@vesta-brands.com and include your order number.
Can I change or cancel my order?
Contact us as soon as possible. We will try to update or cancel an order before processing or shipment, but changes are not guaranteed once fulfillment has begun.
What is the return policy?
You may request a return within 30 days after delivery. Eligible products must be unused, unworn and in the condition received, with original packaging and any included accessories. Contact us for approval before sending anything.
All returns require approval and a return record created by Vesta with our logistics partner before shipment. Approved returns from the United States, Canada, Australia, the United Kingdom and Japan are routed to our authorized partner warehouse in the respective country. Approved New Zealand returns are sent to our Sydney-area partner warehouse in Australia and require international return shipping. We provide the assigned address, return reference and instructions after approval. Do not send returns to our Wyoming registration address, Foshan office or the sender address shown on a parcel. See our Refund Policy for full details.
Who pays for return shipping?
Vesta covers reasonable return shipping when an item is defective, damaged in transit or incorrect. For a change-of-mind return or an incorrectly selected size or product, the customer is responsible for return shipping. Original shipping charges and import duties are non-refundable unless the return resulted from our error or applicable law requires otherwise.
When will I receive my refund?
After an approved return is received and inspected, we issue the refund to the original payment method within 10 business days. Your bank or card issuer may need additional time to post the credit.
How can I contact Vesta?
Email support@vesta-brands.com or call +1 312 217 5447. Customer support hours are Monday–Friday, 9:00 AM–5:00 PM Pacific Time. We aim to respond to email within 1 business day.
BEFORE YOU BUY
GOOD QUESTIONS. STRAIGHT ANSWERS.
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How do I use the WELCOME10 discount code?
Enter WELCOME10 at checkout for 10% off eligible products. There is no minimum purchase, and the code can be used once per customer.
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What materials and finishes does VESTA use?
Our titanium products list the material grade and component details on each product page. Gold-tone and black PVD styles pair a titanium base with a colored surface finish. Explore the specifications and care guidance for your chosen piece.
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Why is Vesta cheaper than boutique titanium brands?
We sell directly and work closely with experienced manufacturing partners, reducing traditional wholesale and retail markups. The exact titanium grade and construction are listed on each product page, so you can compare materials and specifications — not just branding.
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Where does Vesta ship from?
Our products are manufactured and inspected with our partners in Guangdong, China. Orders ship from our Foshan warehouse in Guangdong, China.
Vesta Brands LLC is registered in the United States. Our Wyoming address is for legal registration and business correspondence only; it is not a fulfillment warehouse or return address. -
How long does delivery take?
Order processing takes 2 business days. After dispatch, estimated transit times are: United Kingdom 3–5 business days; Canada and Australia 3–10 business days; New Zealand 4–7 business days; Japan 4–8 business days. Including processing, estimated totals are: United Kingdom 5–7; Canada and Australia 5–12; New Zealand 6–9; Japan 6–10 business days.
Estimated delivery to the contiguous United States remains 5–9 business days total, including processing. Alaska, Hawaii, U.S. territories, APO/FPO addresses and remote destinations may require an additional 3–7 business days.
Business days are Monday through Friday, excluding applicable public holidays. Delivery times are estimates, not guarantees; customs and carrier delays may affect arrival. Availability is shown at checkout. Tracking information is emailed after shipment. -
What is your return policy?
You may request a return within 30 days after delivery. Eligible items must be unused, unworn and in their original packaging. Email support@vesta-brands.com for approval. Vesta must create a return record with our logistics partner before you ship anything.
Approved returns from the United States, Canada, Australia, the United Kingdom and Japan go to our authorized partner warehouse in the respective country. Approved New Zealand returns go to our Sydney-area warehouse in Australia and require international return shipping. We provide the assigned address, return reference and instructions after approval.
For change-of-mind or incorrect-size returns, customers pay return shipping. Vesta covers reasonable return shipping for defective, damaged or incorrect items. Approved refunds are issued to the original payment method within 10 business days after receipt and inspection. See the Refund Policy linked in the footer for full details. -
What materials are used in Vesta products?
Where titanium is specified, we use Grade 2 or Grade 5 titanium depending on the part and product. Each product page lists the exact material, dimensions, finish, and care instructions.
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Do you offer a warranty?
Every Vesta product is hand-inspected before dispatch. If you receive a defective or incorrect item, contact support@vesta-brands.com with photos and your order number — we will cover return shipping or arrange a replacement.
For everyday wear caused by misuse, modification, or accidental damage, we offer paid repair / replacement parts where available.
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How do I track my order?
When your order ships, a tracking link is automatically emailed to the address you used at checkout. You can also track via our order tracking page. If you don't see the email after 3 business days, please check your spam folder, or contact us.
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Are customs duties included?
For orders delivered to the United States, Canada, Australia, New Zealand, the United Kingdom and Japan, Vesta covers import duties, import taxes and customs clearance fees. You do not need to pay additional import charges when your parcel arrives. If a carrier requests an import payment, contact support@vesta-brands.com before paying so we can resolve it. Any applicable sales taxes collected at checkout are shown before you place your order. Customs processing may still affect delivery times.
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How can I contact customer support?
Email is the best and fastest way to reach us: support@vesta-brands.com.
We reply to every message within 1 business day. Whether it's a pre-purchase question, an order update, or a return, email gets you a real answer from our team.
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Do you ship to Alaska, Hawaii, US territories, or APO/FPO?
Yes. We ship to all 50 states, US territories (Puerto Rico, Guam, US Virgin Islands), and APO/FPO/DPO military addresses. Standard delivery times listed on our site reflect the contiguous 48 states. Deliveries to Alaska, Hawaii, US territories, and military addresses may require 3–7 additional business days depending on carrier handling and final-mile delivery. If you have a question about a specific destination, email support@vesta-brands.com before ordering and we will give you a realistic estimate.
Still have a question? Email support@vesta-brands.com — we reply within 1 business day, Mon-Fri.