配送ポリシー

Last updated: October 16, 2026

Vesta Brands LLC is the seller for purchases made on vesta-brands.com. Products are manufactured with our partners in Guangdong, China. Orders ship from our Foshan warehouse in Guangdong, China.

Order Processing

Orders are normally processed within 2 business days, Monday through Friday, excluding holidays. Processing includes payment verification, product inspection, packing and transfer to the carrier. Orders placed on weekends or holidays begin processing on the next business day.

United States Delivery

For the contiguous United States, estimated delivery is 5–9 business days total, including 2 business days of processing. Most orders arrive within this window, but this is not guaranteed.

For Alaska, Hawaii, U.S. territories, APO/FPO addresses and remote destinations, allow an additional 3–7 business days. Availability may depend on the carrier and product.

Shipping Rates — United States, Australia, Canada & Japan

Free standard shipping is available on orders of US$60 or more to the United States, Australia, Canada and Japan, or the equivalent amount in the currency used at checkout. Eligibility is based on the merchandise subtotal after discounts, excluding shipping and taxes.

  • Orders below US$60: US$4.99 standard shipping to the United States.
  • Orders below US$60: US$9.99 standard shipping to Australia, Canada and Japan.

Shipping charges and any local-currency conversion are shown at checkout.

Any optional expedited service and its price will be shown at checkout when available.

International Delivery

Order processing takes 2 business days. Estimated transit times below start after dispatch and exclude processing.

  • United Kingdom: 3–5 business days in transit; 5–7 business days total including processing.
  • Canada: 3–10 business days in transit; 5–12 business days total including processing.
  • Australia: 3–10 business days in transit; 5–12 business days total including processing.
  • New Zealand: 4–7 business days in transit; 6–9 business days total including processing.
  • Japan: 4–8 business days in transit; 6–10 business days total including processing.

Business days are Monday through Friday, excluding applicable public holidays. These are estimates, not guarantees. Shipping availability and charges are shown at checkout. For other destinations, contact us for an estimate before ordering.

For orders delivered to the United States, Canada, Australia, New Zealand, the United Kingdom and Japan, Vesta covers import duties, import taxes and customs clearance fees. You do not need to pay additional import charges when your parcel arrives. If a carrier requests an import payment, contact support@vesta-brands.com before paying so we can resolve it. Any applicable sales taxes collected at checkout are shown before you place your order. Customs processing may still affect delivery times.

Tracking and Split Shipments

When an order ships, we send tracking information to the email used at checkout. Tracking may take 24–72 hours to show the first carrier scan. An order may arrive in more than one package, each with a separate tracking number.

Address Changes

Please review your address before ordering. Contact us as soon as possible if a correction is needed. We cannot guarantee an address change after processing begins.

Delays, Loss and Damage

Delivery dates are estimates, not guarantees. Carriers, customs, severe weather, peak periods, security checks and other events outside our reasonable control may cause delays.

If tracking has not updated for 7 business days, shows delivery but you cannot locate the package, or the parcel arrives damaged, contact us promptly. Include your order number and, for damage, clear photographs. We will investigate and provide an appropriate resolution under applicable law and our policies.

Contact

Email support@vesta-brands.com or call +1 312 217 5447, Monday–Friday, 9:00 AM–5:00 PM Pacific Time. We aim to respond to email within 1 business day.